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      Shipping & Delivery

      The time for order delivery is divided into two parts:

      Processing time: Order verification, tailoring, quality, check and packaging. All orders are usually sent to our manufacturer for dispatch within 72 hours after the order is placed and payment is received.

      Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.

      USA & Canada

      Standard Secured Shipping & Insurance takes 2-4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

      AUSTRALIA & New Zealand

      Standard Secured Shipping & Insurance takes 2-4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

      U.K & EUROPE

      Standard Secured Shipping & Insurance takes 2-4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

      Others Countries

      Standard Secured Shipping & Insurance takes 2-5 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

      Insured Shipping: If item is lost in delivery or arrives damaged, we will send you a replacement item with no extra cost to you provided sufficient proof is provided.

      Priority Insured Shipping: Your Delivery is put at the top of our Orders List each day which we send to our manufacturers. Depending on the order volume we're receiving, expect time may remain similar/equal to Standard Shipping times. Your item is also Insured.

      **Some product might shipped out separately and arrive on difference time because we have warehouse from difference location. **

      Tracking Numbers frequently take a few days to a week to update and display correct tracking information. Please use a 3rd party website such as https://17track.net to track your order.

      Note that for some countries, shipping may take longer than estimated.

      Depending volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice is the quality of our products. Thanks for understanding.

      Changes Request

      If you need to make changes to your order, please email us within 24 hours of placing your order at support@vintagom.com and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.

      What is neoprene?

      Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

      Why does StrideOn use neoprene in its products?

      We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

      Is neoprene waterproof?

      Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

      Is neoprene easy to clean?

      Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

      Does neoprene provide padding or protection for my belongings?

      Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

      How does neoprene feel to the touch / against my skin?

      Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

      Do StrideOn shoes with neoprene or other materials provide arch support?

      Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

      Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

      Service

      We will do everything to make sure you enjoy and love our products.
      Dedicated team ready to assist anytime.
      We ship almost everywhere in the world.

      COMPANY INFO

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